Returns & Exchanges

We want you to be fully satisfied with your Beauty of Joseon products, which is why we offer a 30-day return window for items in their original, unopened condition. Please note that for hygiene reasons, used or opened skincare products cannot be returned unless they arrived damaged.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the portal with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unopened items in their original packaging, ensuring the product is protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.